Q. What happens if you send me the wrong part?
A. We hope this never happens, but if it does, please contact us right away at 833-781-8525 or [email protected] so we can correct this for you.
Q. What happens if I order the wrong part?
A. Most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the original packaging. Please contact us at 833-781-8525 or [email protected]s.com to find out the next steps. If you aren’t sure a part will fit, please contact us before ordering. We’re happy to help!
Q. How long does it take for a part to arrive at my door?
A. We make every effort to process orders within 1-2 business days. All brake parts are shipping Priority mail, so orders typically arrive in within 1-3 days. Apparel and gear orders can take up to two weeks to process and ship.
Q. What happens if I need to return or exchange a part?
A. If you are not satisfied with your purchase, you may return it within 30 days of the invoice date or within 20 days from the date you received a back-ordered item. If you would like to return or exchange a product, please contact us at 833-781-8525 or [email protected] to request an RMA.
Q. What if the part is broken or damaged during shipping?
A. It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact us at 833-781-8525 or [email protected] so we can begin the process of getting you a replacement.
Q. Do you ship outside the US?
A. Yes, we ship to Canada.
Q. Do you offer express/expedited shipping?
A. No, we ship all our brake parts Priority Mail. Apparel and gear is shipped ground.
Q. What shipping methods do you offer?
A. We offer free Priority shipping (in the US) for all brake parts, and ground shipping for apparel and gear.
Q. Can I track my package?
A. Yes. We will send you tracking information when your order ships.
Q. What payment methods do you accept?
A. We accept PayPal.
Q. How do you protect my credit card information?
A. Because all orders are processed with PayPal, you receive their security protections.
Q. What do I do if I need to cancel my order?
A. You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days.
Q. Do I need to have an account to order a part?
A. No, you may checkout as a guest. However, we recommend creating an account so it's easier to track your order.
Q. Do you offer a warranty?
A. Yes. Before making a warranty claim, please review our warranty information.
Q. How do replacement parts affect my vehicle’s warranty?
A. The short answer is they don’t.
The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.
Q. How can I be sure the part I need will fit my vehicle?
A. We try to include fitment information in each product description, but if you still aren’t sure, call us! We’re happy to help you find the exact part you need.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. The driver’s side is L (left) and the passenger’s side is R (right).
Q. What if I want to talk to a real person about my order?
A. Please call us during normal business hours.
Q. What are your Customer Service hours?
A. Our customer service hours are M-F, 9am to 5pm, EST. Outside of those times, send us an email to [email protected], and we’ll make every effort to reply within 24 hours.
Q. Do you ever offer coupons or discounts?
A. Yes, we do offer specials from time to time. Sign up for our newsletter to be the first to know about any deals.
Q. Do you charge sales tax?
A. Yes, we charge sales tax for orders going to MA.