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8:00am - 5:00pm
The Best Brakes for Big Tires!
786-360-5647

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Frequently asked questions
Have questions? Get answers. Browse our FAQs to get all the information you need about orders, payments, user experience & more!
Store/Orders/Payment

If you have question about our Store, ordering process, returns or payment please visit our Store FAQ section.

Shipping/Returns
There are a few frequently asked questions about shipping and returns from our users and below is a list of these FAQs.
General Questions

Warranty, promotions, coupons and everything else.

Store, Orders and Payments

Are you looking for detailed information about our Store?

Ordering
No, we don’t have a minimum.
You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days.

Most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the original packaging. Please contact us at 833-781-8525 or to find out the next steps. If you aren’t sure a part will fit, please contact us before ordering. We’re happy to help!

As soon as possible. We will keep you informed.
Usually. You may exchange it within 30 days of the date received. Please note: Some items are non-returnable and cannot be exchanged. Please see details on non-eligible items below.

We make every effort to process orders within 1-2 business days. All brake parts are shipping Priority mail, so orders typically arrive in within 1-3 days. Apparel and gear orders can take up to two weeks to process and ship.

If you are not satisfied with your purchase, you may return it within 30 days of the invoice date or within 20 days from the date you received a back-ordered item. If you would like to return or exchange a product, please contact us at 833-781-8525 or to request an RMA.

Payment

We accept PayPal.

No! You do not need Paypal account to pay us. We use Paypal as our payment processor. At the PayPal gateway you will be able to pay with your PayPal account (if you have one) or with a Credit Card.

Because all orders are processed with PayPal, you receive their security protections.

You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days.

No, you may checkout as a guest. However, we recommend creating an account so it’s easier to track your order.

By having account with us You will also use benefits of our store, faster checkout, receive updates, promotions and more.

Shipping

We’ve created the following questions and answers to assist you with our shipping, return and exchange procedures.

Shipping

We offer free shipping in the US for all brake part orders. Shipping costs for gear and apparel is calculated at checkout.

We offer free Priority shipping (in the US) for all brake parts, and ground shipping for apparel and gear.

Not at this time. All brake part orders are shipping Priority Mail though, which typically takes 1-3 days.

We make every effort to process your order the same day we receive it. However, orders placed late in the day, special orders, and temporarily out of stock parts may take longer. If a part is backordered, we’ll notify you immediately.

Brake parts typically ship in 1-3 days, as they’re sent Priority Mail. Apparel and gear orders can take up to two weeks to ship.

Yes of course. We will send you tracking information (email) when your order ships.

We ship to AK and HI. We currently do not ship to US territories.

We usually can but do ask that you contact us to place your order.
Yes, we ship to Canada.
No, we ship all our brake parts Priority Mail. Apparel and gear is shipped ground.
We currently ship only in the US and Canada.
Please contact us before placing your order to make sure we can accommodate you.
As soon as possible. We will keep you informed.

It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.

If you refuse a damaged package or one was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact us at 833-781-8525 or so we can begin the process of getting you a replacement.

If a driver is attempting to give you a damaged box, please ask him/her to wait a moment while you inspect the part. If it is damaged, refuse delivery.

If a damaged product was dropped off, please take photos and contact the shipping company right away and ask to file a claim. If you need assistance with filing a claim, please contact us at 833-781-8525 or .

Once a claim is filed and we have the claim number, we will ship a replacement item.

If we haven’t finished processing your order, you can usually change the shipping address. Contact us with your order number. If the order has already shipped, you’ll need to work with the carrier to change your shipping address.
We put a tracking number on our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.

Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery.

If the package never reaches you, please refer to the tracking information. We have the tracking information too and will see where your package was delivered or if there was a delivery delay, and we’ll decide the best course of action from there.

Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization. If you refuse a damaged package, promptly call the shipping /courier company to start the claim process then contact us.
Returns

If you’re not satisfied with your purchase, you may return it within 30 days of the date received. Please note: Some items are non-returnable. Please see details on non-eligible items below.

Usually. You may exchange it within 30 days of the date received. Please note: Some items are non-returnable and cannot be exchanged. Please see details on non-eligible items below.

No refund or exchange will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging. Special orders cannot be returned.

Contact us, advising us of the reason for your return. Our customer service desk will issue the required “RETURN AUTHORIZATION NUMBER” and call or email it to you within 48 hours. Your RMA number is only valid for 30 days, so don’t delay.

Unless otherwise noted, most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the manufacturer’s original packaging. Damaged parts have their own return procedure. Please contact us at 833-781-8525 or , regarding damaged parts.

*Return requests for products after the 30-day period will be handled on a case-by-case basis.

No refund or exchange will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging. Special orders cannot be returned. Please feel free to ask us if the part you’re ordering is eligible for return before you purchase. Call 833-781-8525.

Place the item in all original boxes and include all packaging, parts, manuals, etc. Clearly write the “RETURN AUTHORIZATION NUMBER” (RMA#) on the outside of the shipping container. Do not write on original packaging.

Make sure you pack in accordance with the carrier’s requirements. Print your return address clearly on the outside of your package for identification purposes. Insure and ship the parcel prepaid. Beefed Up Brakes will not reimburse for these return shipping charges or the original shipping fees.

Beefed Up Brakes reserves the right to charge a restocking fee of up to 15%. This amount covers any original shipping fees, credit card fees, or other associated fees Beefed Up Brakes incurred during the transaction. Exchanges will not be charged a restocking fee.

You must prepay the shipping charges for the return, and we recommend you insure your package. All customs, duty, and brokerage charges are the full responsibility of the customer when returning items. Clearly mark on the shipping papers that all duty or custom charges are to be paid by the sender.

If an item is returned indicating we (the vendor/receiver) are responsible for paying any custom, duty or brokerage charges, Beefed Up Brakes will refuse the package.

If all return procedures are followed and item is saleable, the process takes about five to 10 days – including shipping time.

If all return procedures are followed and item is saleable, we will contact you immediately with information about your refund, exchange, or store credit. The actual refund can take about five business days, depending on your bank and Paypal.

Unfortunately, Beefed Up Brakes cannot be held liable for a return product that gets lost in the shipping process. We recommend buying insurance for anything you send us.

You can’t return a part you didn’t buy for a refund. However, we can usually do an exchange. Contact us to discuss.

General Questions

We’re here to help You! Customer satisfaction is our number one goal.

General

We try to include fitment information in each product description, but if you still aren’t sure, call us! We’re happy to help you find the exact part you need.

The driver’s side is L (left) and the passenger’s side is R (right).
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.
Please call us during normal business hours.
Yes, we do offer specials from time to time. Sign up for our newsletter to be the first to know about any deals.
Yes, we charge sales tax for orders going to MA.
Warranty

Yes. Before making a warranty claim, please review our warranty information.

The short answer is they don’t.

The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part.

The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.

If you need warranty assistance on any product you’ve purchased, please contact us.
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